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GENERAL TERMS OF SALE
  1. Applicable general conditions
    1. Any order to our company is exclusively subject to these general conditions and, where applicable, to the specific conditions expressly agreed upon by the parties.
    2. Unless otherwise agreed in writing, resellers of our products have no right of exclusivity.
  2. Offers
    1. Unless otherwise stipulated in our specific conditions, the validity period of our offers is two months. After this period, we may cancel or revise them.
    2. Any order that has not been preceded by a written offer from us will only bind us if we have accepted it in writing.
  3. Prices
    1. Our prices are quoted excluding VAT.
    2. Unless otherwise stipulated in our specific conditions, our prices are understood for delivery at our facilities in BANDE (Belgium). If we take care of the transport or its organization, we will charge the transport costs to the buyer.
    3. Our prices only cover the supply of the materials described in our specific conditions, excluding all other work and services, particularly installation and assembly. If these are ordered by the buyer, they will be charged in addition to the price specified in our specific conditions.
  4. Payment
    1. Invoices are payable no later than 30 days after the invoice date, except for conditions determined during a price offer.
    2. Payments must be made at the headquarters of our company.
    3. Any unpaid invoice at its due date will automatically incur a late fee of 1.5% per month, without the need for a formal notice.
    4. It will also be automatically increased, without notice, by a flat fee of 15% of the unpaid amount as damages, with a minimum of €150.
    5. Failure to pay an invoice by the due date will result in the immediate enforceability, automatically and without notice, of any other invoice.
  5. Delivery
    1. Unless expressly guaranteed in our specific terms, the delivery times mentioned in our specific terms are indicative. Only a significant delay attributable to our gross negligence can engage our liability.
    2. Unless expressly stipulated in our specific terms, deliveries will be made FCA at our facilities in BANDE (Belgium) (INCOTERMS CCI 2010).
    3. The buyer must come to collect the sold equipment at our facilities within 8 calendar days at the latest from the receipt of a notice informing them that it is available.
    4. The buyer will bear all risks after this delivery, particularly those related to transport, even if we take care of it or its organization.
    5. If a defect in the equipment is detected upon delivery, the buyer is required to inform the supplier within 7 calendar days (by email with acknowledgment of receipt), with photos of the packaging and the defective equipment as support, or by returning the equipment itself to our facilities. Without these elements, the warranty will not apply.
  6. Retention of title
  7. The delivered goods will remain the property of our company until full payment of the price to our company.
  8. Approval
  9. The delivered equipment is to be deemed accepted by the buyer no later than 7 calendar days after delivery, unless a specific and detailed claim is notified by email with acknowledgment of receipt before the expiration of this period. Acceptance covers all apparent defects, that is, all those that the buyer could detect at the time of delivery or within the 7 calendar days that followed through careful and serious inspection, particularly those related to the characteristics and operation of the equipment.
  10. Warranty
    1. Our warranty is for a duration of two years from the date of delivery. Within the limits of the defects covered by the warranty, it consists of the free replacement or repair (parts and labor) of the defective equipment, excluding in particular the resolution of the sale or damages.
    2. The buyer must return, at their own expense and risk, the defective equipment to our facilities for replacement or repair. The buyer is responsible for any damage that may occur during transport to our technical service, so it is imperative to return the equipment in its original packaging, with the product immobilized and secured according to the initial packaging. We will cover the return shipping costs to the buyer only if the equipment is found to be indeed defective and this falls within the warranty conditions.
    3. The warranty can only be implemented if all the following conditions are met:
      - the defect significantly renders the equipment unfit for the use for which it is normally intended or for a special use expressly mentioned in the specific sales conditions;
      - the equipment has been assembled and placed in an appropriate manner;
      - the equipment is used under normal conditions and at the intended location (or region); the warranty will not apply in cases of use of the equipment under abnormal or special conditions that have not been expressly mentioned in the specific terms of sale, in cases of natural wear, in cases of poor maintenance, modifications, disassembly or repair of the equipment by a person who is not professionally qualified or who is not explicitly authorized by C.A.E., in cases of accidents, excessive demands, external physical, climatic, chemical, liquid (humidity), electrical or other influences whose causes are not attributable to the responsibility of C.A.E.
      - the buyer has contacted, within the allotted time, the manufacturer or its local representative to report the defect and to carry out the necessary checks and verifications before any intervention.
    4. The calibration of scales is only guaranteed as of the date of the control certificate (certificate of conformity). The customer is solely responsible for the correct use of their equipment and therefore for the longevity of its metrological characteristics. The warranty does not cover any subsequent malfunction of the device due to a cause not covered by the warranty conditions.
    5. The two-year warranty does not apply to consumables such as batteries, cells, cables, adapter blocks, print heads, and automatic paper cutters of the printer, ...
    6. To invoke the benefit of the warranty, the buyer must notify us, in a precise and detailed manner, of any claims related to defects covered by this article via email with acknowledgment of receipt, within a maximum period of one month after they have discovered or should have normally discovered the defects.
    7. Any replacement or repair during the warranty period does not extend the duration of the warranty.
  11. Limitation of liabilities
  12. From the time of delivery, we assume no other responsibility than those provided for in articles 7 and 8.
    Consequently, we are not liable for any damages for personal injury, damage to property distinct from the sold equipment, loss of earnings, or any other harm arising directly or indirectly from defects in the equipment.
  13. Termination of the sale
  14. We have the right to terminate the sale, by operation of law, by notifying the buyer of our intention by registered letter, without the need for a formal notice or a prior judicial decision to this notification, in the event of serious non-performance by the buyer of any of their contractual obligations, particularly if they refrain from taking delivery of the equipment within the stipulated time, if they are more than 30 calendar days late in paying an invoice, or if it appears that they will not perform or are seriously at risk of not performing one of their main obligations, even before that obligation is due.
    In the event of termination of the sale under this article, the buyer shall owe us damages fixed at a minimum amount of 25% of the sale price, without prejudice to our company's right to claim higher damages, provided that it establishes a greater loss.
  15. Jurisdiction
  16. Any dispute directly or indirectly related to our contractual relations with the buyer is under the exclusive jurisdiction of the Courts of Namur.
  17. Applicable law
  18. Our contractual relations with the buyer shall be governed by Belgian law, including, in the case of international sales, by the United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980.

REGULATORY CONDITIONS FOR PERIODIC VERIFICATION

These regulatory conditions complement the general terms and conditions of sale.
  1. Inspection - periodic verification of weighing instruments
  2. The purpose of the periodic inspection or verification is to ensure that the controlled weighing instruments that fall within the regulated circuit meet the regulatory requirements set in terms of accuracy. This periodic verification is mandatory every 4 years.
    Periodic verifications of regulated-use weighing instruments are carried out under BELAC accreditation No. 415-INSP and the approval granted by the Legal Metrology Service of the SPF Economy under No. P053 as an inspection body for weighing instruments.
  3. Rates
  4. The rates are communicated before the inspections are carried out.
    The service includes the administrative review, metrological control, the affixing of regulatory labels, and the administrative procedures for encoding transmission and the transmission of inspection reports to the Metrology Service.
    The service allows for a conclusion of conformity (green label) or non-conformity of the device (red label). Regardless of the inspection result, the service is due to the client.
  5. Conditions
  6. The equipment to be inspected must be left at the complete disposal of the inspector and in the usual conditions of use.
    No user will be allowed to handle or use the equipment during the inspection.
    The inspector reserves the right to refuse to proceed with the inspection if safety, hygiene, or any environmental conditions that could affect the test results are not met.
  7. Inspection Guarantee
  8. The results of the inspections and the calibration of scales are only guaranteed as of the date of the inspection. The client is solely responsible for the correct use of their equipment and therefore for the sustainability of its metrological characteristics. In this regard, C.A.E. cannot guarantee, over time, the metrological data announced in the context of an inspection.
  9. Complaints and Claims
  10. Complaints and claims related to an inspection service should be addressed to C.A.E. in writing, by email, fax, or mail.
    They will be processed in accordance with the established procedure.